Heat Engineer Software
The DeskThe Desk LiteSimple AI Receptionist forPlumbing & HeatingBusinesses

Stop sending good opportunities to voicemail

When you can’t look after customers, The Desk Lite can. It answers in your business name, captures what the customer needs, filters unwanted sales calls and sends the details straight to you.

Need more than call answering? See The Desk Complete →
An engineer on the tools with his phone in his pocket
Heat Engineer Software is trusted by thousands of businesses including professionals at
British GasBuilding MetrixEco RenewablesGrundfos
How The Desk works

Your AI receptionist, answering when you can’t

Book a 10-Minute Call
Want The Desk to do more than just handle the call? See The Desk Complete →
Customer service workspaceAnswering the call
A customer, Daniel Reed, on a call to Oakfield Heating & Plumbing answered by The Desk Lite
Built into The Desk

Turn missed calls into clear enquiries

24/7 call answering
Answers when you can’t

Answers calls in your business name, so customers can still reach your business while you’re on a job, driving or unavailable.

Enquiry capture
Finds out why they’re calling

Lets the customer explain what they need and captures the important details, rather than relying on a short voicemail message.

Notifications
Sends the enquiry straight to you

Sends the customer details and reason for the call to you, so you know what happened and can follow up when you’re free.

Sales call filtering
Keeps unwanted calls out of your day

Recognises and filters unwanted sales calls, helping you spend your time on genuine customer enquiries.

Business-name answering
Gives customers a proper first response

Answers as your business rather than sending callers to a generic voicemail message, helping the experience feel more professional.

Missed-opportunity cover
Gives good enquiries a better chance of staying with you

Customers get an immediate response instead of being asked to leave a message and potentially ringing the next business instead.

Simple, predictable pricing

Keep your calls covered without paying for more than you need

A simple AI receptionist for businesses that mainly need every important call answered.

The Desk LiteYour simple AI receptionist
£30/month + VAT
Answers calls 24/7✓
Captures enquiries & sends notifications✓
Filters unwanted sales calls✓

For businesses that need every important call answered.

Get The Desk Lite
Need The Desk to do more than answer the phone?The Desk Complete
£120/month + VAT

Your full AI office manager can handle more of the customer journey, including routine questions, simple quotes, appointment management, customer context, team routing and emergency handling.

The more you add, the more you save

Build your Heat Engineer Software package around the way your business works, with better value when you use more of the platform.

Explore Other Products

Stay on top of every important call

Stay focused on the job knowing callers won’t be left wondering if you’ll get back to them.

A phone on a desk beside headphones and a mug
  • Call answered: New enquiry · boiler service
  • Enquiry captured: Customer details & reason for calling
  • Details sent: Ready for you to follow up
  • Out of hours: 3 enquiries answered overnight
Questions, answered

Everything to know about The Desk Lite

From how calls are answered to what happens once the customer hangs up.

Give every caller a proper response

Keep important calls covered and enquiries captured, even when you’re on a job, driving or unable to pick up.