The Desk CompleteFull AI Office Manager forPlumbing & HeatingBusinessesFocus on the job in front of you while The Desk keeps your calls covered. Your own AI office manager, right in your pocket.
Just need your calls answered? See The Desk Lite →
When you can’t pick up, The Desk Complete gives customers a proper response straight away, so good enquiries don’t go cold while you’re busy.
The Desk Complete can answer calls, understand what the customer needs, take the next action and bring you in when your approval or judgement is needed.
Answers calls 24/7 in your business name, understands different regional accents, answers questions about your business and services, and keeps the conversation moving naturally.
Provides simple quotes, checks your calendar, books jobs in for approval, sends confirmations and handles rescheduling or routine booking questions.
Recognises returning customers, uses previous customer information and keeps summaries and transcripts so the context stays with the conversation.
Handles different types of enquiries based on the instructions you set, transfers customers when human input is needed and gives your team the context they need.
Routes enquiries to the right person and responds differently depending on who is available, the time of day or the type of request.
Recognises emergency or priority calls and follows the instructions you’ve set for what should happen next.
Let The Desk handle more of the customer journey and everyday admin, or choose Lite if you mainly need your calls covered.
For businesses that want The Desk to handle more of the customer journey.
Get The Desk CompleteAnswer calls, capture enquiries, filter unwanted sales calls and send the details straight to you.
Build your Heat Engineer Software package around the way your business works, with better value when you use more of the platform.
Keep customers looked after while The Desk Complete handles conversations, bookings and routine next steps, bringing you in when your approval or judgement is needed.
From how it handles customer conversations to how it manages bookings, handovers and urgent calls.
Keep customers looked after, enquiries moving and routine customer admin handled without everything depending on you being available.